User Support Specialist
Hello Heart is hiring for User Support Specialist in Remote US. Remote, Junior level. First seen October 23, 2026; open as of November 13, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Hello Heart
- Where
- Remote US
- Arrangement
- Remote
- Level
- Junior
- First seen
- October 23, 2026
- Listed via
- Greenhouse
What the posting says
Reporting to the Senior Manager of User Support, you will balance email and phone requests, investigate complex member issues, and help guide escalations to the right resolution. This role is a great fit for someone who takes pride in excellent service, enjoys solving challenging problems, and wants to help make support better for both our members and teammates. Responsibilities Manage our support queue, balancing timely email and phone responses with accurate work, clear notes, and a great member experience. Investigate app, device, and account issues to find the cause, solve problems, and…
Read more and apply on Hello Heart's site
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