Incident & Escalation Lead- Enterprise Customers
GitLab is hiring for Incident & Escalation Lead- Enterprise Customers in Remote, Canada; Remote, United States. Remote, Manager level. First seen November 3, 2026; open as of November 10, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- GitLab
- Where
- Remote, Canada; Remote, United States
- Arrangement
- Remote
- Level
- Manager
- First seen
- November 3, 2026
- Listed via
- Greenhouse
What the posting says
An overview of this role Support Engineering at GitLab believes that healthy teams deliver a healthy customer experience, and that command during a crisis shouldn't fall to whoever happens to be senior and available. GitLab's global Incident & Escalation Management (IM/EM) function coordinates critical incidents, complex multi-team engagements, and executive-level escalations for enterprise customers. As Escalation Manager, you'll own complex, executive, and commercial escalations where customer trust and the relationship are at stake, alongside or independently of a technical issue. In this…
Read more and apply on GitLab's site
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