Technical Support Engineer (L1/Frontline Support), APAC
Databento is hiring for Technical Support Engineer (L1/Frontline Support), APAC in Remote / Hong Kong / Shanghai / Singapore / Beijing / Seoul / Tokyo / Kuala Lumpur. Remote, Junior level. First seen August 6, 2026; open as of November 11, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Databento
- Where
- Remote / Hong Kong / Shanghai / Singapore / Beijing / Seoul / Tokyo / Kuala Lumpur
- Arrangement
- Remote
- Level
- Junior
- First seen
- August 6, 2026
- Listed via
- Greenhouse
What the posting says
This role sits squarely at L1 : you’ll be the first point of contact for customer issues during APAC hours, responsible for understanding the problem, resolving common and well-documented cases, and escalating more complex issues to senior support or engineering with clear reproduction steps and context. Responsibilities Act as the first point of contact for customer support inquiries, resolving common customer issues related to API usage, onboarding, authentication, integration, and billing. Escalate issues to L2/L3 support or engineering while maintaining accurate ticket status,…
Read more and apply on Databento's site
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