Functional Consultant - Contact Center
Caylent is hiring for Functional Consultant - Contact Center in MEXICO. Mid level. First seen October 15, 2026; open as of November 13, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Caylent
- Where
- MEXICO
- Level
- Mid
- First seen
- October 15, 2026
- Listed via
- Greenhouse
What the posting says
The Mission This role is a Functional Consultant - Contact Center focused on contact center modernization, responsible for leading discovery workshops with customer stakeholders and translating business requirements into functional specifications, user stories, and acceptance criteria for Amazon Connect implementations. They use call listening and interaction analysis as a core discovery method, mining recorded voice and chat data to surface undocumented processes, score quality, and root-cause self-service containment failures, then convert those findings into AI agent scripts, process…
Read more and apply on Caylent's site
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