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Service Desk Manager

Berkshire Group, LLC is hiring for Service Desk Manager in Boston Headquarters. Manager level. First seen August 6, 2026; open as of November 13, 2026. Jobs taken straight from company career pages — no aggregator in between.

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Company
Berkshire Group, LLC
Where
Boston Headquarters
Level
Manager
First seen
August 6, 2026
Listed via
Greenhouse

What the posting says

Position Summary The Service Desk Manager is responsible for the leadership, performance, and continuous improvement of the service desk function, ensuring a consistent and high-quality end-user support experience across Berkshire. This role provides direct management of service desk personnel, establishes operational structure, and ensures team capacity is effectively utilized. The Service Desk Manager is accountable for both day-to-day service delivery and the evolution of the team beyond reactive ticket handling. Responsibilities include, but are not limited to: Service Desk Leadership…

Read more and apply on Berkshire Group, LLC's site

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