inbound team leader
jd is hiring for inbound team leader in ESP-Madrid Province-Madrid. Manager level. First seen October 21, 2026, posted 4 times; open as of November 13, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- jd
- Where
- ESP-Madrid Province-Madrid
- Level
- Manager
- First seen
- October 21, 2026
- Postings
- 4
- Listed via
- Workday
What the posting says
Responsibilities:** * Oversee the daily operations of the inbound customer service team, ensuring adherence to quality standards and service level agreements. * Provide coaching, mentoring, and performance feedback to team members, identifying areas for development and implementing training initiatives. * Monitor call queues, agent availability, and service metrics to optimize resource allocation and maintain efficient workflow. * Handle escalated customer inquiries and complex issues, resolving them effectively and professionally. * Analyze team performance data, identify trends, and…
Read more and apply on jd's site
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