Destava

Quality Assurance Specialist

GC Services is hiring for Quality Assurance Specialist in New Cairo, Cairo, Egypt. On-site, Mid level. First seen November 7, 2026; open as of November 13, 2026. Jobs taken straight from company career pages — no aggregator in between.

Save to applyRead more and apply on GC Services' site

With Destava: How well do you fit? · Tailor my résumé · Write a cover letter

Company
GC Services
Where
New Cairo, Cairo, Egypt
Arrangement
On-site
Level
Mid
First seen
November 7, 2026
Listed via
Workday

What the posting says

You'll monitor and evaluate customer interactions across voice, email and chat, coach agents to close quality gaps, and turn quality data into clear reports and improvement plans for Team Leaders, operations leadership and the client. Responsibilities - Monitor and evaluate customer calls, emails and chats against quality standards and evaluation scorecards, using recorded reviews and live or side-by-side monitoring - Assess communication, professionalism, accuracy, process adherence, documentation, compliance and resolution effectiveness - Identify, document and report critical errors,…

Read more and apply on GC Services' site

This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.