Program Manager, Escalation Management
Instacart is hiring for Program Manager, Escalation Management in United States - Remote. Remote, Manager level. First seen October 31, 2026; open as of November 12, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Instacart
- Where
- United States - Remote
- Arrangement
- Remote
- Level
- Manager
- First seen
- October 31, 2026
- Listed via
- Greenhouse
What the posting says
Overview We are seeking a Program Manager to orchestrate how Instacart responds to its most critical escalations, including executive-raised issues and issues from our most strategic retail partners. When something is urgent, ambiguous, and spans multiple teams, you bring clarity, drive resolution, and make sure it doesn’t happen again. This role reports to the Senior Manager of Customer Experience. You’ll be responsible for moving our model from reactive to proactive. That means defining the risk signals that trigger early intervention, building recovery paths for known risk vectors, and…
Read more and apply on Instacart's site
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