Senior Customer Experience Operations Manager
Hover is hiring for Senior Customer Experience Operations Manager in san_francisconew_york. Manager level. First seen August 7, 2026; open as of November 8, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Hover
- Where
- san_francisconew_york
- Level
- Manager
- First seen
- August 7, 2026
- Listed via
- Greenhouse
What the posting says
You'll take the reins of an operation that's already thriving: a ~50-person BPO team across three countries with strong tenure, strong culture, and a track record customers love. But you're not just here to maintain it — you're here to lead it through its next chapter, as AI absorbs more transactional volume and the remaining work shifts toward judgment, critical thinking, and human-in-the-loop review. This is a rare combination: a proven, high-functioning team to inherit, real ownership over its evolution, and a direct hand in shaping what "great support" looks like as the industry changes…
Read more and apply on Hover's site
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