Destava

IT Service Desk Level 1 Support

Gutor Electronic is hiring for IT Service Desk Level 1 Support in USA - Houston, Texas (Office). Junior level, $60k–$70k a year stated. First seen November 11, 2026; open as of November 11, 2026. Jobs taken straight from company career pages — no aggregator in between.

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Company
Gutor Electronic
Where
USA - Houston, Texas (Office)
Level
Junior
Pay stated
$60k–$70k a year
First seen
November 11, 2026
Listed via
Workday

What the posting says

A Level 1 (L1) Support Agent is the first line of IT support, responsible for handling incoming requests, resolving common issues, ensuring high service quality, and escalating more complex cases to Level 2 when needed. L1 agents play a key role in maintaining smooth IT operations and ensuring user satisfaction. Main responsibilities: 1. Ticket Handling & Monitoring - Act as the first point of contact for all IT incidents and service requests. - Monitor incoming tickets continuously and respond to users as quickly as possible. - Collect all required information from the user to understand…

Read more and apply on Gutor Electronic's site

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