Manager - Service Delivery (San Antonio)
Goosehead Insurance Agency is hiring for Manager - Service Delivery (San Antonio) in San Antonio. Manager level. First seen October 31, 2026, posted 3 times; open as of November 13, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Goosehead Insurance Agency
- Where
- San Antonio
- Level
- Manager
- First seen
- October 31, 2026
- Postings
- 3
- Listed via
- Workday
What the posting says
- Lead and coach frontline agents to consistently meet and exceed targets. - Ensure accountability against key service KPIs (SLA, NPS, FCR, CSAT). - Conduct structured coaching sessions that drive performance behaviors. - Deliver weekly 1:1s focused on development, growth, and resilience. - Promote urgency and ownership in a fast-paced environment. - Facilitate daily huddles, weekly scorecard reviews, and monthly performance deep-dives. - Escalate critical risks early and collaborate cross-functionally to resolve. - Maintain a respectful, inclusive, and feedback-rich team culture. - Own…
Read more and apply on Goosehead Insurance Agency's site
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