Technical Support Specialist – Tier 2 & Volunteer Support
Global Media Outreach is hiring for Technical Support Specialist – Tier 2 & Volunteer Support in Not specified. Mid level. First seen August 6, 2026; open as of November 9, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Global Media Outreach
- Where
- Not specified
- Level
- Mid
- First seen
- August 6, 2026
- Listed via
- BambooHR
What the posting says
This role provides Tier 2 product support while overseeing, equipping, and serving as the primary escalation point for our Tier 1 Help Desk volunteers . This role reports to the Director of Support and collaborates closely with Help Desk Volunteers (Tier 1), Quality Assurance & Product (Tier 3), and Engineering & Development (Tier 4) Key Responsibilities Tier 2 Support Execution - Provide Tier 2 support functions as outlined in the Product Support workflow. - Develop and maintain expert-level knowledge of the proprietary digital platform. - Diagnose and resolve moderately complex user issues…
Read more and apply on Global Media Outreach's site
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