Vendor Performance Manager, Customer Support

gFiber is hiring for Vendor Performance Manager, Customer Support in Remote. Remote, Manager level, $119k–$191k a year stated. First seen October 31, 2026; open as of November 9, 2026. Jobs taken straight from company career pages — no aggregator in between.

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Company: gFiber
Where: Remote
Arrangement: Remote
Level: Manager
Pay stated: $119k–$191k a year
First seen: October 31, 2026
Listed via: Greenhouse

What the posting says

This role is not eligible for immigration sponsorship. Role Description: We are seeking a Call Center Vendor Manager to establish, manage, and optimize outsourced operations supporting specialty and general customer service groups. In this critical Individual Contributor (IC) role, you will be responsible for the end-to-end performance lifecycle: from architecting new workflows, defining KPIs to driving daily execution and continuous improvement. You will leverage data analysis, performance dashboards, and insightful reporting to hold vendors accountable for meeting KPIs. In addition, you…

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