Destava

Customer Retention Agent- US Hours

Epos Now Group is hiring for Customer Retention Agent- US Hours in Norwich, Norfolk. Junior level. First seen October 13, 2026, posted 2 times; open as of November 6, 2026. Jobs taken straight from company career pages — no aggregator in between.

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Company
Epos Now Group
Where
Norwich, Norfolk
Level
Junior
First seen
October 13, 2026
Postings
2
Listed via
BambooHR

What the posting says

As Customer Retention Agent, you will be responsible for maintaining a low level of customer churn and contacting customers at risk of churn or canceling in a timely manner. Being a confident negotiator, experienced in account management and comfortable handling difficult conversations, you will be tenacious in your desire to retain customer business. You will also proactively contact customers to improve their experience, and will be the first point of call to deal with cancellations, billing enquiries, customer retention and complaints. Responsibilities - Retain customers, contributing the…

Read more and apply on Epos Now Group's site

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