Knowledge Management Specialist
Embed is hiring for Knowledge Management Specialist in Quezon City, Metro Manila. Mid level. First seen October 31, 2026; open as of November 5, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Embed
- Where
- Quezon City, Metro Manila
- Level
- Mid
- First seen
- October 31, 2026
- Listed via
- BambooHR
What the posting says
The role turns recurring customer issues, proven troubleshooting steps, product changes, and subject matter expertise into clear Zendesk Help Centre articles and Release Notes. Working across Support, Documentation, and other teams, the specialist applies Knowledge-Centered Support (“KCS”) principles so knowledge created during problem-solving becomes reusable organizational content. Key Responsibilities Knowledge Base Content Development - Establish and maintain efficient processes for creating, reviewing, and publishing Knowledge Base content. - Identify content opportunities from Support…
Read more and apply on Embed's site
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