Senior Data Analyst – ServiceNow Performance Analytics & ITSM Metrics

Company

Custom Software Systems

Where

Washington, District of Columbia

Arrangement

Remote

Level

Senior

Pay stated

$135k–$155k a year

First seen

November 11, 2026

Listed via

BambooHR

What the posting says

Responsibilities - Produce routine product data analyses (the team delivers 25 a month) and ad hoc analyses for VA leadership. - Query authoritative VA sources, including ServiceNow, Jira, VA PARS, the VA Systems Inventory, SharePoint and Salesforce, and flag or fix the data issues you find. - Perform diagnostic, trend and predictive analyses that explain what changed, why, and what to expect next. - Analyze ITSM processes for capability, compliance and service-level performance, and recommend improvements. - Support analytics projects that answer leadership’s key questions, using…

Read more and apply on Custom Software Systems' site

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