VA PARS & ServiceNow PA Lead
Custom Software Systems is hiring for VA PARS & ServiceNow PA Lead in Washington, District of Columbia. Remote, Senior level. First seen November 11, 2026; open as of November 12, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Custom Software Systems
- Where
- Washington, District of Columbia
- Arrangement
- Remote
- Level
- Senior
- First seen
- November 11, 2026
- Listed via
- BambooHR
What the posting says
Responsibilities - Lead VA PARS operations and maintenance with the VA Product Owner and the Agile scrum team: enhancements, defect fixes, vulnerability remediation, and releases. Join scrum ceremonies and help prioritize the backlog; developers and testers do the hands-on build work. - Run the VA PARS help desk (60–100 tickets a month). Cover Tier 1–2, coordinate Tier 3 escalation to senior developers, and meet severity-based response times (for example, Critical: 15-minute response and escalation within 1 hour). - Route tickets within 2 business hours, hold 15-minute triage meetings three…
Read more and apply on Custom Software Systems' site
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