CX Governance & Service Standards Lead
Trustpilot is hiring for CX Governance & Service Standards Lead in London. Manager level. First seen November 4, 2026; open as of November 12, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Trustpilot
- Where
- London
- Level
- Manager
- First seen
- November 4, 2026
- Listed via
- Greenhouse
What the posting says
Leading the strategic function CX Governance & Service Standards, this role drives Trustpilot’s evolution toward a proactive, closed-loop resolution engine. It leads the enterprise Voice of the Customer (VoC) governance rhythm, chairs the cross-functional Global VoC Forum, and directs the company-wide 'Fix the Basics' initiative to eliminate avoidable customer contacts at the root. Additionally, the role anchors service quality, governing The Trustpilot Experience: Service Standard while actively supporting any customer-facing teams across Trustpilot that would want to tailor and apply these…
Read more and apply on Trustpilot's site
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