Customer Service Team Leader
Copeland is hiring for Customer Service Team Leader in Saint-Laurent, Canada. Manager level. First seen October 17, 2026; open as of November 13, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Copeland
- Where
- Saint-Laurent, Canada
- Level
- Manager
- First seen
- October 17, 2026
- Listed via
- Workday
What the posting says
Customer Support Team Lead – Job Description - Ensure the team consistently meets or exceeds monthly KPI targets by effectively managing workload, resources, and team capacity. - Oversee the Customer Support Salesforce queue, ensuring tickets are promptly assigned, prioritized, and resolved within established service levels. - Monitor the website support phone queue to ensure adequate coverage and timely response to inbound customer calls. - Serve as the escalation point for complex, high-priority, or sensitive customer issues, ensuring exceptional customer experience and resolution. -…
Read more and apply on Copeland's site
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