Destava

Lead Customer Service Experience Manager

eResearch Technology is hiring for Lead Customer Service Experience Manager in Bangalore, India. Manager level. First seen October 23, 2026; open as of November 13, 2026. Jobs taken straight from company career pages — no aggregator in between.

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Company
eResearch Technology
Where
Bangalore, India
Level
Manager
First seen
October 23, 2026
Listed via
Workday

What the posting says

This position assumes a lead role ensuring customer expectations and department objectives align, and managing escalations when discrepancies arise, by being accountable for timely resolution while also maintaining the client relationship. A positive and productive relationship is maintained by employing deep cross-functional knowledge of the organization, as well as historically proven resolution paths. Are you a problem solver? Do you like figuring out how things work and talking with others to share your knowledge? Would you like to work in an international team? Clario, part of Thermo…

Read more and apply on eResearch Technology's site

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