Lead Operations Associate, Customer Experience
Upstart is hiring for Lead Operations Associate, Customer Experience in Columbus, OH, USA. Senior level. First seen October 14, 2026; open as of November 10, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Upstart
- Where
- Columbus, OH, USA
- Level
- Senior
- First seen
- October 14, 2026
- Listed via
- Greenhouse
What the posting says
As the Lead Operations Associate, Customer Experience, you will support daily team health by building practical AI tools, analyzing workforce needs, investigating recurring issues, and providing peer guidance. In this individual contributor role, you will partner with Operations Managers and cross-functional teams to improve quality, productivity, and service levels while communicating risks early and following improvements through to results. How you’ll make an impact Improve performance across phone, email, and chat by monitoring queue health, service levels, backlog, and operational…
Read more and apply on Upstart's site
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