Senior Customer Contact Specialist, Chat Support
Upstart is hiring for Senior Customer Contact Specialist, Chat Support in Columbus, OH, USA. Senior level. First seen September 10, 2026; open as of November 10, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Upstart
- Where
- Columbus, OH, USA
- Level
- Senior
- First seen
- September 10, 2026
- Listed via
- Greenhouse
What the posting says
As a Senior Customer Contact Specialist, you'll primarily engage with applicants through live chat and phone, while continuing to support emails when needed. As we shift more applicant volume toward real-time channels, you'll help deliver fast, clear, and consistent support without losing the ownership and attention to detail required in a regulated lending environment. You'll investigate complex application questions, handle escalations, make sound judgment calls, and serve as a subject matter expert for frontline vendor teams. Depending on business needs, you may be assigned to a…
Read more and apply on Upstart's site
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