BPO Operations Manager
Kaizen Gaming is hiring for BPO Operations Manager in Manila, Philippines. Manager level. First seen October 9, 2026; open as of November 13, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Kaizen Gaming
- Where
- Manila, Philippines
- Level
- Manager
- First seen
- October 9, 2026
- Listed via
- Greenhouse
What the posting says
Let's start with the role: The BPO Operations Manager owns overall Customer Service performance, ensuring consistent quality, strong execution, and delivery against business expectations. They monitor performance and impact, develop strategies, and intervene where results, quality, or execution fall below standards, while also serving as the second level of escalation across internal stakeholders, departments, BPO partners, and the internal BPO-facing team. The role ensures that processes, structures, and ways of working enable the team to operate effectively, scale, and continuously…
Read more and apply on Kaizen Gaming's site
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