CX Risk Coordinator
CookUnity is hiring for CX Risk Coordinator in Lima, Lima Province, Peru. Mid level. First seen October 14, 2026; open as of November 8, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- CookUnity
- Where
- Lima, Lima Province, Peru
- Level
- Mid
- First seen
- October 14, 2026
- Listed via
- Greenhouse
What the posting says
You will connect customer escalations to operational decisions: tracking trends, finding the pain points behind them, and leading the projects that fix them. This is not a support role. You will be expected to tell the story behind the data, turn problems into structured projects, and drive them through to a measurable result. Responsibilities: Incident Analysis & Response Classify and document incidents across the T1–T5 severity framework, ensuring accurate categorization and post-incident records Analyze escalation spikes to identify patterns (market, route, meal, or time-based) and…
Read more and apply on CookUnity's site
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