Destava

Senior Support Engineer

CarGurus is hiring for Senior Support Engineer in Boston, Massachusetts, United States. Senior level, $92k–$115k a year stated. First seen October 31, 2026; open as of November 13, 2026. Jobs taken straight from company career pages — no aggregator in between.

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Company
CarGurus
Where
Boston, Massachusetts, United States
Level
Senior
Pay stated
$92k–$115k a year
First seen
October 31, 2026
Listed via
Greenhouse

What the posting says

Role overview The Senior Support Engineer is the technical specialist inside Customer Operations & Support who closes the gap between "a dealer reports a problem" and "Engineering has a clean ticket to act on." You will reproduce defects, read traces and logs, validate IMS partner integrations, and decide whether an issue is a bug, expected behavior, a configuration problem, or a partner-side failure. What you'll do Serve as the technical escalation point for all products, including SaaS ones. Reproduce dealer-reported issues in-product, read distributed traces in Observe and Honeycomb, and…

Read more and apply on CarGurus' site

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