Destava

Technical Support Specialist, It Solutions

werfen is hiring for Technical Support Specialist, It Solutions in Bedford, MA, US. Mid level. First seen August 6, 2026; open as of November 12, 2026. Jobs taken straight from company career pages — no aggregator in between.

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Company
werfen
Where
Bedford, MA, US
Level
Mid
First seen
August 6, 2026
Listed via
iCIMS

What the posting says

Overview Job Summary This positions provides advanced level technical assistance, escalation support, and customer service to customers and Werfen personnel in a timely manner on a wide variety of issues, including interfacing with Lab/Hospital Information Systems (LIS/HIS) and middleware connectivity, software issues and other product concerns, VPN/remote access capabilities and cybersecurity of Werfen products. Customer interactions carried out thorugh a variety of methodsuch as phone, email, and remote sessions. Ensures customer satisfaction during the support event. Responsibilities Key…

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