Manager, Customer Support Claims Operations
guard is hiring for Manager, Customer Support Claims Operations in Wilkes Barre, PA, US. Manager level. First seen October 27, 2026; open as of November 12, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- guard
- Where
- Wilkes Barre, PA, US
- Level
- Manager
- First seen
- October 27, 2026
- Listed via
- iCIMS
What the posting says
This role is responsible for ensuring customers receive timely, accurate support while improving operational performance, employee engagement, and overall efficiency. What You'll Do - Lead, coach, and develop supervisors and frontline representatives, establishing clear expectations for service, quality, productivity, attendance, professionalism, and compliance. - Focus on supporting Claims Operations - Drive performance across key service metrics, quality standards, and customer satisfaction goals - Oversee daily contact center operations and workforce planning - Partner with teams across…
Read more and apply on guard's site
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