Chargeback & Investigations Manager
didiglobal is hiring for Chargeback & Investigations Manager in Mexico City, MEX, MX. Manager level. First seen October 14, 2026; open as of November 13, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- didiglobal
- Where
- Mexico City, MEX, MX
- Level
- Manager
- First seen
- October 14, 2026
- Listed via
- iCIMS
What the posting says
Reporting to the Sr. Manager of Risk Operations, this role oversees end-to-end card issuer dispute processing, fraud investigations, representment, and pre-arbitration/arbitration proceedings. The successful candidate will lead supervisors and operational analysts, optimizing workflow queues, enforcing strict scheme rule compliance (Visa, Mastercard), and integrating global quality assurance frameworks to drive high win rates and minimize operational write-offs. Role Responsibilities Operational Leadership & Queue Management - Direct day-to-day operations of the dispute resolution and fraud…
Read more and apply on didiglobal's site
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