Director, Member Experience & Service Excellence

Company

Broadview Federal Credit Union

Where

Albany, NY

Level

Executive

Pay stated

$122k–$154k a year

First seen

October 30, 2026

Listed via

Workday

What the posting says

Position Summary The Director, Member Experience & Service Excellence leads the enterprise governance and operationalization of established member experience and service standards, ensuring they are consistently understood, measured, and reinforced across the organization. The role partners across business lines to identify experience gaps, strengthen service delivery, and advance a consistent and differentiated member experience. Within Member Experience, the Director provides leadership across service quality, experience insights, first-line monitoring and controls, and internal team…

Read more and apply on Broadview Federal Credit Union's site

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