Destava

Customer Technical Support Specialist (Rtde)

bowhead is hiring for Customer Technical Support Specialist (Rtde) in Dahlgren, VA, US. Junior level, $70k–$75k a year stated. First seen October 30, 2026, posted 2 times; open as of November 12, 2026. Jobs taken straight from company career pages — no aggregator in between.

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Company
bowhead
Where
Dahlgren, VA, US
Level
Junior
Pay stated
$70k–$75k a year
First seen
October 30, 2026
Postings
2
Listed via
iCIMS

What the posting says

Responsibilities The Customer Technical Support Specialist will be responsible for: - Assist users with account creation requests in AD, password resets, and token/PKI credential troubleshooting specific to the JWICS environment. - Perform initial troubleshooting on hardware, peripherals (monitors, secure KVM switches), and software connectivity issues before escalating. - Log all user inquiries, incidents, and service requests accurately into the designated IT Service Management (ITSM) tool (ServiceNow). - Provide desktop support to users with standard desktop applications, email…

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