Call Center Manager - MSI
Baldwin Group Colleague is hiring for Call Center Manager - MSI in Keller, Texas, US. Manager level. First seen November 12, 2026; open as of November 13, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Baldwin Group Colleague
- Where
- Keller, Texas, US
- Level
- Manager
- First seen
- November 12, 2026
- Listed via
- Workday
What the posting says
The role owns service levels, quality, staffing, and reporting, and works with leadership and partner teams to improve the customer experience. The Manager also oversees training programs, attends leadership meetings and shares updates with staff. Key Responsibilities Contact Center Transformation - Help transform the contact center from a cost center to a revenue enabler. - Lead the adoption and continuous improvement of the contact center’s AI tools. Team Leadership - Lead, coach, and develop customer service supervisors through one-on-ones and monthly and quarterly call center meetings. -…
Read more and apply on Baldwin Group Colleague's site
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