Customer Service Representative Senior - Residential - Austin Energy

Company

City of Austin

Where

Austin Energy Headquarters

Level

Senior

Pay stated

$27.06–$32.34 an hour

First seen

November 3, 2026

Listed via

Workday

What the posting says

This role is responsible for identifying and implementing process improvements, mentoring and training team members, and ensuring high-quality service delivery. The ideal candidate is self-sufficient, adaptable, and excels in both written and verbal communication. They will handle escalations with professionalism, support cross-departmental coordination, and contribute to a culture of continuous improvement and customer satisfaction. Job Description: Purpose: Under general supervision, responsible for researching customer questions, complaints, and billing inquiries. Duties, Functions and…

Read more and apply on City of Austin's site

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