Director (Head) of Customer Success Management
Portless is hiring for Director (Head) of Customer Success Management in Canada. Remote, Executive level. First seen September 15, 2026; open as of November 5, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Portless
- Where
- Canada
- Arrangement
- Remote
- Level
- Executive
- First seen
- September 15, 2026
- Listed via
- Workable
What the posting says
You will build the retention forecast leadership runs on, coach CSMs into commercially credible advisors, and partner with Technical Solutions, Operations, Product, Sales, and RevOps so that what we promise a merchant in a business review is what happens on the warehouse floor. You serve as an accountable partner in the success of our merchants and the Portless team members who support them. What You'll Own (Responsibilities) 1. Team Leadership & Talent - Build & Coach the Team: Hire, onboard, and develop CSMs & Hypercare managers (onboarding CSMs) across segments. Run weekly 1:1s, recorded…
Read more and apply on Portless' site
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