Head of Client Success and Operations
Impact Clients is hiring for Head of Client Success and Operations in United Kingdom. Remote, Executive level. First seen August 9, 2026; open as of November 5, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Impact Clients
- Where
- United Kingdom
- Arrangement
- Remote
- Level
- Executive
- First seen
- August 9, 2026
- Listed via
- Workable
What the posting says
Key Responsibilities: • Lead and coach 15–30 CSMs and coaches on onboarding, retention, and renewal calls • Hire, train, promote, and fire — build middle management as the team scales • Step into refund, chargeback, and escalation situations to retain clients and protect revenue • Own KPIs around retention, renewals, and outcomes — with daily reporting • Improve scripts, processes, and SOPs for scalability • Collaborate with Sales and Marketing to solve problems at the root • Own the Coaching/Delivery Department end to end Requirements ✅ Requirements You must have: • Proven experience…
Read more and apply on Impact Clients' site
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