Escalation Engineer (Ref#IM0426)
Albi is hiring for Escalation Engineer (Ref#IM0426) in Chicago, Illinois, United States. Senior level. First seen August 9, 2026; open as of November 5, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Albi
- Where
- Chicago, Illinois, United States
- Level
- Senior
- First seen
- August 9, 2026
- Listed via
- Workable
What the posting says
You will: Troubleshoot, debug, and resolve advanced software and infrastructure issues in production systems Coordinate with engineering and product teams to address customer-facing escalations and systemic issues Develop tools, scripts, and documentation to enhance internal support workflows and reduce time-to-resolution Design and implement diagnostic procedures to reproduce, analyze, and resolve high-priority issues Test and deploy hotfixes or critical patches to maintain systemic stability Communicate technical findings and updates clearly to customers and internal stakeholders Create…
Read more and apply on Albi's site
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