Customer Service Manager - E-commerce 3PL & Automation (UK Shift)
IBMC is hiring for Customer Service Manager - E-commerce 3PL & Automation (UK Shift) in Bali, Indonesia. Remote, Manager level. First seen September 17, 2026; open as of November 5, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- IBMC
- Where
- Bali, Indonesia
- Arrangement
- Remote
- Level
- Manager
- First seen
- September 17, 2026
- Listed via
- Workable
What the posting says
This role will be managed through IBMC, serving as the strategic operational lead for the client's productized customer service division. We are seeking an analytical, process-driven Customer Service Manager to own the entire customer service operation across team leadership, automation, unit economics, and process architecture. You will manage an outsourced support pod via a dedicated Pod Leader, ensuring high quality across all client brands while driving ticket deflection using AI helpdesk automation (Gorgias AI). Crucially, you will run the customer service pod as an early warning…
Read more and apply on IBMC's site
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