Senior Team Leader (Sr. TL)
Octal Philippines Inc. is hiring for Senior Team Leader (Sr. TL) in Manila City, National Capital Region, Philippines. Manager level. First seen November 1, 2026; open as of November 5, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Octal Philippines Inc.
- Where
- Manila City, National Capital Region, Philippines
- Level
- Manager
- First seen
- November 1, 2026
- Listed via
- Workable
What the posting says
This role expands beyond technical coaching into direct performance coaching, ensuring agents and coaches meet operational KPIs, deliver high-quality resolutions, and continuously improve. The role is responsible for bridging technical expertise, coaching excellence, and operational performance, while also driving innovation through AI enablement, including coding, automation, and development of agentic AI solutions to enhance delivery support. Requirements Required: • Bachelor’s degree in IT, Business, or related field (or equivalent experience) • 2+ years in technical support (SaaS, ERP,…
Read more and apply on Octal Philippines Inc.'s site
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