Experience Lead
FairMoney is hiring for Experience Lead in Lagos, Lagos, Nigeria. Senior level. First seen August 20, 2026; open as of November 5, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- FairMoney
- Where
- Lagos, Lagos, Nigeria
- Level
- Senior
- First seen
- August 20, 2026
- Listed via
- Workable
What the posting says
Role Description - Experience Lead We are looking for an Experience Lead to own the customer experience agenda. This role maps our journeys, sets the experience strategy, resolves the pain points customers keep raising, reviews the in-app experience, and standardises how customers are treated across the branch network. Roles and Responsibilities - Proactive experience management: identifying friction and failure before customers report it. - Customer journey mapping across priority journeys, current state and target state. - Experience strategy and the prioritised experience improvement…
Read more and apply on FairMoney's site
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