Workforce Management Real Time Specialist
Tatu City is hiring for Workforce Management Real Time Specialist in Tatu City, Kiambu County, Kenya. Mid level. First seen August 9, 2026; open as of November 5, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Tatu City
- Where
- Tatu City, Kiambu County, Kenya
- Level
- Mid
- First seen
- August 9, 2026
- Listed via
- Workable
What the posting says
In this role, you will be responsible for monitoring real-time performance, ensuring schedule adherence, and optimizing staffing levels to maintain service standards across all channels. This role requires strong analytical skills, attention to detail, and the ability to respond quickly in a fast-paced environment. Responsibilities - Live-monitor Contact Center queues, agent activities, and daily staffing coverage. - Monitor real-time adherence to schedules and proactively address any areas of concern as they arise. - Manage contact center shrinkage and prepare reports on schedule adherence.…
Read more and apply on Tatu City's site
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