FBS Customer Care Supervisor

Company

Capgemini

Where

Pune, Maharashtra, India

Level

Manager

First seen

October 26, 2026

Postings

2

Listed via

Workable

What the posting says

Essential Job Functions - Monitors team performance metrics such as customer experience, work quality, and compliance with regulations. - Creates and implements performance improvement plans tailored to individual team member skills. - Ensures team members meet individual and collective performance goals. - Regularly communicates performance metrics to team members and management. - Engages with customer inquiries as needed. - Collaborates with other leaders to develop and implement process improvements and special projects. - Maintains current knowledge of procedures, contractual…

Read more and apply on Capgemini's site

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