Customer Experience Manager
Moneyfarm is hiring for Customer Experience Manager in London, England, United Kingdom. Manager level. First seen October 2, 2026; open as of November 5, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Moneyfarm
- Where
- London, England, United Kingdom
- Level
- Manager
- First seen
- October 2, 2026
- Listed via
- Workable
What the posting says
Complaint handling moves out of the line and into this role. Today complaints are investigated by the managers and representatives who handled the original contact, which is slow, hard to supervise and weak evidence of independence. You will own complaints end to end, from earlier identification through investigation, outcome and redress, to the root cause that stops the next one. The role is deliberately wider than complaints. You are the eyes and ears of the customer inside the business: you own the voice of the customer across public review channels, you own our vulnerable customer…
Read more and apply on Moneyfarm's site
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