Email Support Specialist

Company

Impact Clients

Where

Egypt

Arrangement

Remote

Level

Junior

First seen

August 9, 2026

Listed via

Workable

What the posting says

You'll follow a detailed internal playbook covering refunds, billing, access, and technical issues, but you'll also use real judgment to personalize responses, de-escalate frustrated clients, and know exactly when to solve something yourself versus escalate it to the right person. What you'll do: - Monitor and respond to tickets across our support inboxes, hitting response-time targets (4 business hours standard, 1 hour for high-priority issues like billing disputes or threats) - Correctly categorize and tag every ticket for accurate reporting - Handle common cases directly using our…

Read more and apply on Impact Clients' site

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