Customer Support Solutions Specialist
EPOS is hiring for Customer Support Solutions Specialist in Kuala Lumpur, Federal Territory of Kuala Lumpur, M. Mid level. First seen October 28, 2026, posted 2 times; open as of November 6, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- EPOS
- Where
- Kuala Lumpur, Federal Territory of Kuala Lumpur, M
- Level
- Mid
- First seen
- October 28, 2026
- Postings
- 2
- Listed via
- Workable
What the posting says
You will work closely with Product, Technology, Operations, and other cross-functional teams to turn customer pain points into effective and sustainable solutions. What You'll Do - Handle complex cases and escalations from L1/L2 teams, including technical, product, payment, integration, and operational issues. - Investigate issues, perform root-cause analysis, and identify effective solutions or workarounds. - Act as a subject matter expert and provide guidance to Customer Support agents and Team Leads. - Identify recurring customer issues and drive process, SOP, and workflow improvements. -…
Read more and apply on EPOS' site
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