Service Desk Analyst
Sword Group is hiring for Service Desk Analyst in Glasgow, Scotland, United Kingdom. Mid level. First seen October 1, 2026; open as of November 5, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Sword Group
- Where
- Glasgow, Scotland, United Kingdom
- Level
- Mid
- First seen
- October 1, 2026
- Listed via
- Workable
What the posting says
The role is responsible for taking ownership of assigned Incidents and Requests, investigating issues, resolving them where possible and ensuring they are escalated appropriately when they cannot be resolved within the Service Desk. The role combines technical support with strong service discipline and customer awareness. Service Desk Analysts are expected to take pride in the quality of their work, maintain accurate records, communicate clearly, follow agreed ways of working and contribute to a consistent and professional customer experience. The role is an important part of Service Desk…
Read more and apply on Sword Group's site
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