Customer Support Manager (Senior)

Company

Deblock

Where

Porto, Porto District, Portugal

Level

Manager

First seen

September 24, 2026

Listed via

Workable

What the posting says

We are looking for a Senior Customer Support Operations Manager to own scaling and process optimisation initiatives in our customer support division end to end. Our customer base is growing fast, the contact volume grows with it, and the operation now needs someone who can turn day-to-day firefighting into a machine that scales, without losing the quality of experience our customers came to us for. This is a build role. You will integrate a working team and a real operation, and the job is to help give it structure: coverage models that hold, SLAs that are met, a QA framework people trust,…

Read more and apply on Deblock's site

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