Teamlead, Contact Center
Renmoney is hiring for Teamlead, Contact Center in Lagos, Lagos, Nigeria. Manager level. First seen August 9, 2026; open as of November 6, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Renmoney
- Where
- Lagos, Lagos, Nigeria
- Level
- Manager
- First seen
- August 9, 2026
- Listed via
- Workable
What the posting says
The position We are currently seeking to employ a Contact Center Team Lead to lead and support our contact center team in maintaining a balance between company policy and customer benefit in decision making. You will help to continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience. 1. Team Leadership & Performance Management · Lead, coach, and develop a team of customer service agents to achieve defined KPIs (AHT, FCR, CSAT, SLA adherence) · Monitor individual and team performance, providing real-time feedback and…
Read more and apply on Renmoney's site
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