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FBS - Quality Consultant (Contact Center)

Capgemini is hiring for FBS - Quality Consultant (Contact Center) in Brazil. Remote, Mid level. First seen October 9, 2026; open as of November 6, 2026. Jobs taken straight from company career pages — no aggregator in between.

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Company
Capgemini
Where
Brazil
Arrangement
Remote
Level
Mid
First seen
October 9, 2026
Listed via
Workable

What the posting says

Job Summary Evaluates business unit performance and quality of contact, processing and/or file handling. Consults with business unit to identify primary opportunities impacting quality and recommends course of action to correct unfavorable performance. Leads and executes all aspects of evaluations on a rotational basis, for specific and/or multiple locations. This also includes presentation of results and information to business partners and leaders. Essential Job Functions - Evaluates quality of service, regulatory compliance and adherence to established procedures in relation to contacts.…

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