IT Service Desk Support Specialist
ABIS is hiring for IT Service Desk Support Specialist in Al Jubail, Eastern Province, Saudi Arabia. Mid level. First seen September 15, 2026; open as of November 5, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- ABIS
- Where
- Al Jubail, Eastern Province, Saudi Arabia
- Level
- Mid
- First seen
- September 15, 2026
- Listed via
- Workable
What the posting says
Roles & Responsibilities: - Service Desk Operations - Act as the first point of contact for all IT-related incidents, service requests, and inquiries raised via phone, email, or ticketing system - Log, categorize, prioritize, and track all tickets in the ITSM tool in line with ITIL Incident and Request Management processes - Ensure tickets are resolved or escalated within agreed SLA timelines - Incident & Problem Management - Perform first-level troubleshooting for hardware, software, network, and application issues - Escalate unresolved incidents to Level 2/3 support or relevant technical…
Read more and apply on ABIS' site
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