Operational Support Analyst I
Capgemini is hiring for Operational Support Analyst I in Mexico. Remote, Junior level. First seen November 4, 2026; open as of November 6, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Capgemini
- Where
- Mexico
- Arrangement
- Remote
- Level
- Junior
- First seen
- November 4, 2026
- Listed via
- Workable
What the posting says
Job Summary We are looking for an Operational Support Analyst I with strong experience supporting telephony and contact center environments . This role will provide Level 1 operational and system support, with a strong focus on troubleshooting telephony-related issues, system triage, incident management, escalations, and production support. The ideal candidate has hands-on experience working with telephony systems in a contact center or call center environment , understands the operational impact of system issues, and can effectively troubleshoot, prioritize, escalate, and track incidents…
Read more and apply on Capgemini's site
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