Remote Tech Support Specialist
Pearl is hiring for Remote Tech Support Specialist in Northern Mindanao, Philippines. Remote, Junior level. First seen September 9, 2026; open as of November 6, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Pearl
- Where
- Northern Mindanao, Philippines
- Arrangement
- Remote
- Level
- Junior
- First seen
- September 9, 2026
- Listed via
- Workable
What the posting says
Core Responsibilities Technical Triage & Escalation - Review client-submitted API payloads and requests to identify missing or incorrectly filled fields. - Run first-line troubleshooting steps and guide clients through resolution walkthroughs before escalating. - Classify each issue as a bug, user error, or configuration problem. - Package complete context and replication steps so Tier 2 does not need to re-triage. Ticket Management - Manage 20–30 tickets daily with clear, professional written responses. - Maintain ticket hygiene by updating statuses accurately and closing resolved issues…
Read more and apply on Pearl's site
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